Jezik

FAQ

FAQ

Founded in 2000, COVNA is headquartered in Dongguan, Guangdong, China. 3 production bases and more than 100 workers. For more details please check tukaj.
Where is your headquarter?

Yes. We are always searching for global distributors who can be our partners to expand the local markets, and we also provide market protection, marketing and technical support for our distributors. If you are involved in the valve industry, or in relative industries which has rich customer base who will need valves, welcome to contact us and talk more details about the distributorship.
Can I be your distributor?

We have around 20 engineers from R&D, Designing, Production and QC department.
How many engineers do you have?

We have attended and visited ThaiWater 2015/2017/2018/2019, AsiaWater 2018, Water Philippines 2019, SIWW 2018, ECWATECH 2018, PCT Shanghai 2015/2016, and many industrial Exhibitions in China.
Which overseas exhibitions have you attended?

Običajno citiramo v 12 urah po tem, ko dobimo vaše podrobno povpraševanje in potrebe.

Če ste zelo nujni, da dobite ceno, nas pokličite ali nam pišite, da bomo upoštevali vašo prednostno nalogo povpraševanja

When can I get the quotation?

Da, naše izkušene prodajne ekipe in inženirji globoko poznajo industrijo. Verjamemo, da vam bodo njihove izkušnje pomagale izbrati pravi izdelek za vaš projekt in pripomogle k dobremu poteku projekta. Dobrodošli pri vseh vaših poizvedbah!

Could you help to confirm the product by our needs?

We are glad to help you to confirm the product details to ensure you order the right one. If you have any doubts about the valve type and its application, please feel free to send us an email at inquiry@covna-china.com, we will reply to you soonest within 12 hours.
How do I make sure I order the right size?

COVNA adheres to strict quality control procedures that begin with product design and carry through to the end of the production process using state-of-the-art quality control equipment to make sure the quality of each valves appearance and pressure, sealing test are good.
What are your quality control procedures?

Yes, COVNA possesses various qualifications, including ISO9001:2005, RoHS, CE, FDA, SGS, and Explosion-proof Electrical Apparatus.
Do you have any certificates of the valves?

You can visit our factory at any time, or apply for third-party factory audit. And during the COVID-19 special period, we could provide an online video chat for you to visit our factory.
How can we do factory audit or order inspection?

Sprejemamo T/T, PayPal, Western Union in kreditne kartice. Medtem sprejemamo 100% plačilo pred proizvodnjo za naročila pod 10.000 USD. 50% depozit pred proizvodnjo in stanje pred odpremo za znesek naročila nad 10.000 USD.

What is your payment term?

Da. Vsi redni izdelki so na zalogi. Hitri dobavni rok za običajni izdelek je 1 do 3 dni.

In za prilagojen izdelek je približno 7 do 15 dni.

Do you have stock? And how about the customized products?

We have cooperated shipping agent and could help to arrange the shipment by sea or air or railway which help customers to reduce the trouble.
How do you ship the goods?

Prosim, ne skrbite. Nudimo spletno tehnično podporo. Naša prodaja bo korak za korakom pomagala potrditi vzrok težave. In potem bo naš inženir pomagal rešiti problem.

What to do if the product breaks down in use？

Yes, we will attach the product manual when the product is shipped, so that you can use the product better.
 
Do you provide manual sheets?
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